Terms and Conditions

Welcome to AnimeMerch.com. These Terms and Conditions govern your use of our website and the services offered through it. By accessing, browsing, or using this site, you agree to comply with all the terms, policies, and conditions outlined below.

We reserve the right to modify these terms at any time. Continued use of the site after any such changes constitutes your acceptance of the new terms.

1. Use of Website

You may only use this website for lawful purposes and in accordance with these terms. You must not:

  • Upload or transmit any harmful code (e.g., viruses, malware)

  • Post content that is unlawful, defamatory, obscene, or infringes on the rights of others

  • Attempt to gain unauthorized access to any part of the website

If you are provided with an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.

2. Age Restrictions

You must be at least 18 years old to use this site. If you are under 18, you may only use the site with the involvement of a parent or legal guardian.

3. Intellectual Property

All content on this website—including images, designs, text, and software—is the property of AnimeMerch.com or its licensors and protected by applicable intellectual property laws.

You are granted a limited, non-transferable license to use the website solely for personal, non-commercial purposes. Commercial use, copying, or redistribution of any content without our written consent is prohibited.

4. Order Cancellation

Orders may be canceled or modified within 12 hours of payment, provided they have not been shipped. Please contact us promptly to make any changes.

5. Refunds and Satisfaction Guarantee

We are committed to providing high-quality service. You are eligible for:

  • A full refund if you do not receive your item

  • A full refund if your order does not arrive within 45 business days (plus 2–5 days processing)

  • A full or partial refund if the item does not match its description

Refunds are not available if:

  • Delivery fails due to your input error (e.g., wrong address)

  • Delivery fails due to exceptional external factors (e.g., customs delays, natural disasters)

6. Returns Policy

All products are covered by a 60-day money-back guarantee. If you are unsatisfied with your order, you may return it for a replacement or refund.

  • Items that arrive damaged or incorrect are eligible for free returns

  • If the item is no longer needed, it may still be returned within 60 days, but return shipping costs are the customer’s responsibility

  • We offer free returns for orders from specific U.S. states (Virginia, Colorado, Ohio, Michigan, Oregon, Maine, Utah, Wisconsin, Delaware, Kansas, Oklahoma)

Please contact us before returning any product. Unauthorized returns will not be accepted.

7. Privacy & Data Protection

We comply with the General Data Protection Regulation (GDPR) and applicable U.S. privacy laws. By using our website, you consent to the collection and use of personal data in accordance with our Privacy Policy.

8. Limitation of Liability

To the extent permitted by law, we disclaim all liability for damages arising from your use of this website, including indirect, incidental, or consequential damages.

9. Contact

If you have any questions about these Terms and Conditions, or if you need to reach us regarding your order, please contact us:

Email: [email protected]

Company Information

ONLINE MEGA STORES ZBIGNIEW ORLOWSKI
Street: Aleksandry Gabrysiak 23A/1
80-175 Gdańsk, Poland
VAT: 9571022554